Privacy Policy – AI Interview Coach
Last updated: 26 August 2025
MXA Consulting Services Pty Ltd (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our AI Interview Coach service (the “Service”). By using the Service, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information:
- Account Information: If you create an account, we collect your name, email address, and related details.
- Interview Responses: When you use the Service, we collect the interview prompts and answers you provide.
- Usage Data: Technical information such as browser type, device, IP address, and time of use.
- Feedback: Any comments or ratings you choose to give us.
We do not knowingly collect information from individuals under 16. If we become aware that a child under 16 has provided personal information, we will delete it.
2. How We Use Your Information
We use your information for the following purposes:
- To provide the Service and generate interview feedback.
- To improve and train our models, workflows, and overall performance of the Service.
- To communicate with you about updates, new features, or changes to the Service.
- To maintain security and monitor usage for fraud prevention and service quality.
3. Data Sharing
We do not sell your personal information. We share information only in the following circumstances:
- Service Providers: We use secure third-party providers for data hosting, processing, and communications. These providers act on our instructions and are bound by confidentiality and security obligations.
- Legal Obligations: We may disclose information if required by law, regulation, or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Storage and Transfers
Your data is stored by secure third-party providers. By default, storage is located in the United States. Data may be transferred internationally, including to countries where privacy protections may differ from your own.
5. Data Retention
- Interview responses and account information are retained while your account is active.
- We retain interview responses for the purpose of training and improving the Service.
- If you request deletion of your account, we will permanently delete your data within a reasonable timeframe, subject to legal requirements.
6. Security
We implement reasonable technical and organisational safeguards, including encryption in transit and at rest, restricted access controls, and monitoring. However, no system can be guaranteed to be completely secure.
7. Your Rights
Depending on where you live, you may have the following rights:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can ask us to correct inaccurate information.
- Deletion: You can request that we delete your account and data.
- Withdrawal of Consent: If you no longer want us to use your data for training or other purposes, you may request deletion of your data and stop using the Service.
- Complaints: You may lodge a complaint with your local data protection authority.
To exercise these rights, please contact us at privacy@mxa.com.au
8. Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the Service or by email. Continued use of the Service after updates means you accept the revised policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
privacy@mxa.com.au
