We were engaged to assist IP Australia develop a business case supporting the agency’s Transactional Services Digital Strategy.
IP Australia is heavily dependent on information and information processing. They were looking to further improve the customer experience by utilising new technologies and streamline internal processing by consolidating channels and automation.
MXA’s extensive experience in undertaking similar projects was beneficial in designing an approach. Key activities in the development of the business case included:
To support the business case, we also designed a Solution Architecture model including conceptual architecture views, constraints and drivers, data flows, workflows, quality of service and sequence diagrams for interactions. In addition, we designed a new Application Programming Interface (API) architecture across their full range of services as well as a Governance Framework to ensure effective ownership and maintenance of the APIs.
MXA delivered all planning, architecture, design and strategy work to put the program in a position to tender for services from solution vendors.
The business case: