MXA was engaged to provide a health check to validate whether the project is on track and delivering the right benefits.
Digital House is a key business transformation project that will deliver a digitally enabled future state for Australian Health Practitioner Regulation Agency (AHPRA). It will fundamentally impact every part of the organisation, deliver greater process consistency across professions, improve user experience and replace AHPRA’s core business systems. Half way through the project, AHPRA had concerns about the project’s progress and direction.
MXA followed its Design Thinking approach for each phase of this engagement. This approach clarifies and identifies problems that may or may not be known to the client and ensures recommendations are user-focused and address the identified problems.
This approach consists of five steps including:
AHPRA now has clear direction and an action plan to successfully deliver the project with improvedtransparency. MXA presented high-level findings and recommendations to theSteering Committee which were put into action using MXA’s three-month plan.
The accompanying detailed Report clearly articulated the challenges faced by the project and provided achievablenext steps for the agency to undertake to ensure anticipated benefits would berealised.